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Open Knowledge Base from the sidebar.

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Create An Article

1

Open Knowledge Base

Under Administration, select Knowledge Base.
2

Choose a folder

Select the folder where you want the article to live.
3

Create the article

Select Create Article.
4

Write the article

Add the title and content in the editor.
5

Save the article

Use the article editor controls to save your changes.

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Find An Article

Use the Search… field to search article content. Use Filter Articles By Tag to narrow the results by tag. Select an article in the folder tree to open it in the right-hand viewer or editor.

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Add A Folder

Select New Group in the folder area, enter the group details, and save it. You can drag folders to reorganize the hierarchy when you have permission to manage the Knowledge Base.